Where can I file a financial aid or student loan complaint?

If you’re having an issue with your college or university’s financial aid or student loan, you can file a complaint with a government agency.

Depending on the type of aid you receive for your schooling, you can submit a complaint to these government agencies, and they will work to get you a response.

Department of Education (ED)

Department of Veterans Affairs (VA)

Department of Defense (DoD)

Private student loan

Online or by calling us at (855) 411-CFPB (2372).

Servicing of a federal student loan

Online or by calling us at (855) 411-CFPB (2372).

Depending on your issue, you may also want to file a complaint with your school’s accrediting agency or state approval agency. Note that if your school closed, there are processes for getting student loans discharged.

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About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Legal disclaimer

The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.